Find your order on the order screen and click on it.
On the panel that opens, go to the load section and click the 3 dots in the upper right
Click on Report TONU
On the screen that pops up, choose the reason behind the TONU (see pic after 6)
Add any necessary noted pertaining to the situation
If the load is still valid and needs a new carrier, choose yes on the ‘create a replacement load’ option
Choose the pickup and delivery dates and times for the replacement load as prompted then click report TONU
Go back to your order screen and click on the order again. On the right you will see the new load as well as the original load which now shows as a TONU.
Proceed to book the replacement load in the order as noted in the ‘book a load’ section
Written by Nick Michalarias
Updated over a week ago